Terms & Conditions
At CAD Carat, we take pride in the quality and craftsmanship of our wax models, 3D prints, and CAD files. Please read this policy carefully before placing an order, as our products fall into distinct categories with different return terms.
1. Digital CAD Files
All digital CAD file downloads (.3DM and .STL formats) are strictly non-returnable and non-refundable once the file has been delivered or made available for download. This applies regardless of whether the file has been opened, used, or downloaded.
This policy exists because digital files cannot be "returned" once accessed. We encourage customers to review design previews and specifications carefully before purchase, and to reach out with any questions prior to buying.
2. Physical Wax Models & 3D Prints
Returns on physical wax models and 3D prints are accepted within 5 to 7 business days from the date of delivery, subject to the following conditions:
• The product must be unused, undamaged, and in its original condition and packaging.
• The return request must be raised within the 5–7 day window from the date of delivery, with supporting photos/videos where applicable.
• Custom or made-to-order 3D prints created to your specific design brief are
non-returnable unless the item arrives damaged, defective, or does not match
the agreed specifications.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us
within 48 hours of delivery with clear photos/videos of the product and
packaging. Once verified, we will offer a replacement, repair, or refund at our
discretion.
4. Non-Returnable Items
• Digital CAD files (.3DM, .STL) — no exceptions.
• Custom-designed physical products made strictly to your specifications, unless damaged or defective.
• Products returned after the 5–7 business day window.
5. Refund Process
Once a return is approved, refunds will be processed to the original mode of payment within [Insert number] business days. Shipping charges, where applicable, are non-refundable unless the return is due to our error (damaged/defective/incorrect item).
6. Order Cancellations
[Insert cancellation policy — e.g., whether orders can be cancelled before production begins, and any applicable cancellation charges]
7. How to Request a Return or Refund
To initiate a return, please contact our support team with your order number, product details, and reason for return within the applicable window.
8.Contact Us
1034, Big Bazaar St, Town Hall, Coimbatore, Tamil Nadu 641001
