Privacy Policy
CAD Carat ("we", "us", "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1.Information We Collect
• Contact details — name, business name, email address, phone number, and
shipping/billing address.
• Order information — products purchased, design preferences, order history, and payment details (processed securely via our payment partners).
• Communication data — messages, enquiries, and feedback shared via website, email, or WhatsApp.
• Technical data — IP address, browser type, and website usage data collected through cookies and similar technologies.
2.How We Use Your Information
• To process and fulfil your orders, including production and shipping.
• To communicate order updates, delivery timelines, and support responses.
• To improve our website, products, and customer experience.
• To send updates about new designs or offers, where you have consented to receive them.
• To comply with legal, tax, and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share necessary information with:
• Logistics and delivery partners, to fulfil shipping.
• Payment gateway providers, to process transactions securely.
• Legal or regulatory authorities, where required by law.
4. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to improve browsing experience, remember preferences, and analyze site traffic. You can control cookie settings
through your browser at any time.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including order history and legal/tax record-keeping requirements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable legal requirements.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "last updated" date.
10. Contact Us
1034, Big Bazaar St, Town Hall, Coimbatore, Tamil Nadu 641001
